Last updated: December 2024
Version: 2.1 | Effective Date: December 1, 2024
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Information We Collect
We collect information to provide and improve our services, process your orders, and communicate with you. We collect information in the following ways:
Personal Information
Name, email address, phone number, and delivery address when you place an order.
Payment Information
Payment details processed securely through our payment partners. We do not store full credit card numbers.
Order Information
Products purchased, order history, delivery preferences, and communication records.
Technical Information
IP address, browser type, device information, and cookies for site functionality.
Data Collection Table
| Data Type | Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Contact Information | Order processing & delivery | Contract fulfillment | 7 years (tax records) |
| Payment Information | Transaction processing | Contract fulfillment | Until transaction complete |
| Order History | Customer service & returns | Legitimate interest | 3 years |
| Communication Records | Service improvement | Legitimate interest | 2 years |
How We Use Your Information
We use your personal information only for the purposes for which it was collected and as described in this policy.
Order Processing & Delivery
Your information is used to process orders, arrange delivery with our logistics partners, and communicate about your purchases. This includes order confirmations, delivery updates, and customer service communications.
Customer Service & Support
We use your information to respond to your inquiries, process returns or exchanges, and provide technical support for our products.
Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting.
Service Improvement
We analyze usage patterns to improve our website, products, and services. This includes using cookies and similar technologies to understand how you interact with our site.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Measures
- SSL encryption for all data transmissions
- Secure payment processing through certified partners
- Regular security updates and vulnerability assessments
- Access controls and authentication systems
Organizational Measures
- Staff training on data protection and privacy
- Confidentiality agreements with all employees
- Regular privacy policy reviews and updates
- Incident response plan for data breaches
Third-Party Service Providers
We work with trusted third-party service providers who process your data on our behalf. These include payment processors, delivery companies, and email service providers. All third-party providers are contractually obligated to protect your data and use it only for the services they provide to us.
Your Rights
Under data protection laws, you have rights regarding your personal information. You can exercise these rights by contacting us at privacy@easycookstoves.co.za
Right to Access
You have the right to request copies of your personal information that we hold.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information.
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances.
Right to Restrict Processing
You have the right to request restriction of processing of your personal information.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format.
Right to Object
You have the right to object to the processing of your personal information in certain situations.
Exercising Your Rights
To exercise any of these rights, please contact us at privacy@easycookstoves.co.za. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with the Information Regulator's Office if you believe we have not complied with data protection laws.
Contact Information
For privacy inquiries, questions about this policy, or to exercise your rights, please contact us:
For privacy-specific inquiries
Phone
General customer service
Data Protection Officer
Our Data Protection Officer oversees compliance with data protection laws and can be contacted at: dpo@easycookstoves.co.za
Policy Updates
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.